Last updated: October 27, 2026
All purchases made on Elion — including Silk, premium packages, and cosmetic items — are generally considered final and non-refundable. By completing a purchase, you acknowledge that you are buying a digital product that is consumed or made available immediately upon delivery.
Refunds may be considered under the following limited circumstances: (a) you were charged more than once for the same transaction due to a technical error; (b) the item or package purchased was never delivered to your account due to a verified server-side error; (c) the purchase was made fraudulently without your authorization and you can provide adequate proof.
The following are explicitly non-refundable: (a) Silk or premium currency that has been fully or partially spent; (b) items or packages that have already been consumed, used, or activated; (c) purchases made on accounts that were subsequently banned for violations of our Terms of Service or Server Rules; (d) purchases made through unauthorized resellers or third-party platforms.
To request a refund, open a support ticket in our Discord server within 7 days of the transaction date. You must provide: your account username, the date of purchase, the item or package purchased, proof of payment (transaction ID or receipt), and a clear description of the issue. Requests submitted after 7 days will not be considered.
All refund requests are reviewed by our billing team within 3–5 business days. We reserve the right to request additional information or documentation to complete the review. Decisions made by the billing team are final.
Initiating a chargeback or payment dispute with your bank or payment processor without first contacting our support team will result in the immediate suspension of your account pending investigation. Accounts found to have abused the chargeback process will be permanently banned and may be subject to legal action.
We are not responsible for any losses resulting from currency exchange rate fluctuations, bank fees, or payment processor charges applied to your transaction. Refunds, if approved, will be issued in the original amount and currency of the transaction.
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the service after changes are posted constitutes your acceptance of the revised policy.